Frequently Asked Questions (FAQ)

Q: How do I access my purchased digital products?
A: You will receive an email with a personalized download link immediately after your purchase. This link will never expire, allowing you to download your files anytime you need them.


Q: What happened to the digital shelf?
A: We have phased out the digital shelf to implement a more secure and streamlined method of delivering your digital products directly via email. This change is part of our ongoing commitment to improve data security and customer convenience.


Q: Will my download link expire?
A: No, your download link will not expire. You can access your download link at any time from the original purchase email, ensuring you have permanent access to your files.


Q: What if I lose my downloaded files?
A: There’s no need to worry if you lose your downloaded files. You can always re-download your products by accessing the non-expiring link provided in your original purchase email.


Q: What should I do if I did not receive an email with the download link?
A: If you haven’t received your download link email, please check your spam or junk folder first. If the email is not there, please contact our customer support at ementalism@gmail.com. We will ensure you receive your link promptly.


Q: What happens to the files I had on the digital shelf?
A: We sincerely apologize, but files previously stored on the digital shelf are no longer available. We understand this may be frustrating, and we appreciate your understanding. Our products, mostly professional mind reading secrets, are offered at prices unparalleled for their value. We recognize that the majority of our concerns come from a small portion of our clientele who have made minimal purchases. It is important to consider the extensive effort that goes into creating these unique products and the vast number of clients we serve. We believe that true enthusiasts will find our offerings well worth the investment, even in the event of needing to repurchase.